Please send any questions you have to us through the messaging system below. We will respond within 48 hours of receiving your message. Please note we may be working in the shop and cannot answer immediately some days. We appreciate your understanding!
How do I track my order?
When your order was processed and shipped you received an email with a tracking number. Find the shipping carrier on this email and visit the carrier website for easy product tracking.
What are my delivery options?
All of our products are shipped with USPS & UPS only. If you would like an expedited shipping quote contact us directly. We also provide express delivery if needed, contact us for details!
How do I cancel my order?
Orders can only be cancelled within 1 hour of purchasing. Email firstname.lastname@example.org to cancel.
How do I track a package?
Visit www.usps.com to track your package, enter your tracking number we have provided to you via email to see more info.
Do you provide International shipping?
We offer international delivery services to our clients interested in our products. Contact us for an international order.
How long does it take to ship?
Contact us for shipping timelines and estimates. We do not guarantee any shipping dates.
Contact email@example.com to start a claim for damages or defective products (provide 3 photos with a written statement)- once we receive your claim we will contact you with details.
Sale items, memorials and custom made products cannot be returned due to the complexity of their design.
WHAT IMPERFECTIONS ARE CONSISTENT WITH HAND MADE HAND BLOWN WORK?
All glass products will have slight imperfections such as tool marks, imperfect designs and sizing. No two items are ever identical due to the hot glass process - we never use molds or machines to make your work only simple hand tools to hand sculpt each piece. Bubbles, banding and drill marks are also normal for lighting products. Drill holes and marks are always covered by hardware and we have inspected your product before shipping to make sure that each piece is perfect.
DAMAGED ITEMS / DEFECTIVE PRODUCT
If your product is damaged or has an imperfection due to the shipping process please contact us to start an insurance claim within 7 days of delivery by submitting an insurance claim to firstname.lastname@example.org.
All of our products ship free and are covered by insurance by the United States Postal Service or UPS.