Ashes in Glass Keepsakes FAQS
Do memorials have flat spots?
Every single memorial we make has a flat surface intended to sit anywhere safely. We never let a memorial leave our shop without testing it's stability first!
All remaining ashes are returned (added fee to return) or you can request for us to dispurse the ashes.
We return remaining ashes or we can release any extra ash (after we make the product if anything is left over). Simply indicate on the comment section of your order which you prefer.
How much ash do I send?
1/2 teaspoon - any items up to 3"
1 teaspoon - 3.5"-4"
1 tablespoon - 4.5" and larger
Cancellations / Refunds
Cancellations can be requested up to 1 hour after purchase.
Due to the highly complex nature of one of a kind glass art, pieces cannot be refunded (we use ashes you send us) but please contact us about any damages / problems with your order ASAP so that we can resolve any issues.
HOW LONG DOES IT TAKE?
During normal seasons 4-6 weeks ETA / during Christmas and other holidays expect 8-12 weeks. Free shipping = 7-10 day air or request expedited shipping for an extra fee.