FAQS
Our hand blown glass memorial art is custom made with compassion and care from our talented team. Take as long as you need to decide on your colors/design and we're available to help you with your order!
Please see frequently asked questions below about our memorial glass items below. Please note orders are valid for 12 months from date of purchase. PRODUCTS SHIP FREE GROUND AIR.
Ashes in Glass Keepsakes FAQS
How do I place an order?
Place an order on our website or give us a call! You can also click the "Let's Chat" messenger on the app or website to send us a message.
Do memorials have flat spots?
Every single memorial we make has a flat surface intended to sit anywhere safely. We never let a memorial leave our shop without testing it's stability first!
How do I send the ashes?
Once you place the order we'll send a free kit for the ashes, or you can ship ashes directly to us. We'll provide the tracking # for the kit after you place your order. No need to add anything to your cart, the kit comes automatically!
All remaining ashes are returned (added fee to return) or you can request for us to dispurse the ashes.
We return remaining ashes (after making your item there may be some left over) or we can disperse any extra ash. Simply indicate on the comment section of your order which you prefer. Only products ship for free, ashes will be an added fee if there are left over ashes from production and you want them returned.
How much ash do I send?
1/2 teaspoon - any items up to 3"
1 tablespoon 3.5" or larger
Cancellations / Refunds
Due to the highly complex nature of one of a kind glass art, pieces cannot be refunded (we use ashes you send us) but please contact us about any damages / problems with your order ASAP so that we can resolve any issues. Ashes must be received within 12 months for all orders. Customers usually send ashes immediately after purchasing once they are emailed our detailed instructions.
HOW LONG DOES IT TAKE?
Check back frequently for ETAS on timelines. During check out you'll be shown several options for delivery ETAS. Christmas and other holidays expect longer turn around rates. Free shipping = 7-10 day air or request expedited shipping for an extra fee. Kits ship usps and can take up to 2 weeks to reach you.